Customer Support: Items

Please contact the organization that is running the auction directly with questions related to:

  • A specific item
  • Pick up or shipping options
  • Refunds

The organization's contact details can be found beside the auction logo on their auction page and in the section called "About the Auction" on the Item Details page.

The Nonprofit Bidding Support Team is Available:
Monday to Friday
9 am to 5 pm EST
Holiday hours may vary

Customer Support: Nonprofit Bidding Platform

View our Help section for frequently asked questions. For inquiries related to the Nonprofit Bidding platform, please email These issues include:

  • User Registration
  • Credit Card Registration
  • Security and Privacy
  • Running an auction on Nonprofit Bidding